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Customer Support

If you have a question about your order, Kickstarter pledge, or shipment status, please contact our support team:

  • Mail to support@loresmyth.com to create a ticket and we will typically follow up within 1 working day.
  • Our support staff is in the EU timezone, so about 9 hours time difference with the USA.

Please include the following information so we can best help you:

  • Your order number or relevant pledge information such as which Kickstarter project you backed
  • Include screenshots or photo’s of your issue, for example when you received a damaged product.

Alternatively, you can also jump on our Discord channel to get frequently asked questions answered by our community.

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