Customer Support
If you have a question about your order, Kickstarter pledge, or shipment status, please contact our support team:
- Mail to support@loresmyth.com to create a ticket and we will typically follow up within 1 working day.
- Our support staff is in the EU timezone, so about 9 hours time difference with the USA.
Please include the following information so we can best help you:
- Your order number or relevant pledge information such as which Kickstarter project you backed
- Include screenshots or photo’s of your issue, for example when you received a damaged product.
Alternatively, you can also jump on our Discord channel to get frequently asked questions answered by our community.